Tumbleweed(R) Communications Corp. (NASDAQ:TMWD), a leading provider of email security, managed file transfer, and identity validation appliance and software products, announced today that Wachovia Corporation (NYSE:WB), one of the nation´s largest diversified financial services companies, has implemented the Tumbleweed MailGate(R) email security suite to power the Wachovia Message Center by providing secure, encrypted email communications between Wachovia´s internet customers, partners, and relationship managers.
Wachovia, the 4th largest financial institution in the United States, exchanges more than 30,000 different types of email messages per day with commercial and retail customers, as well as other financial services partners. These messages often contain highly sensitive financial or personal identity information, making the security and privacy of these communications of paramount importance. And because customers and partners depend on this information to make important business and financial decisions, reliable delivery and tracking of these messages is critical. To address these communications needs, Wachovia created the Message Center, a secure and extensible communications platform powered by Tumbleweed email security products. The Message Center inspects outbound email messages, and encrypts and securely delivers any that contain sensitive or confidential information.
“Today, email remains the primary way online for people to exchange sensitive information and facilitate resolution of customer service issues,” said Ilieva Ageenko, SVP, Director of Emerging Applications at Wachovia. “Tumbleweed´s secure messaging products are highly secure and flexible, ensuring the safety of sensitive customer data and financial information, while allowing us to leverage secure communications across multiple lines of businesses within our organization.”
The Message Center inspects outbound email messages, and encrypts and securely delivers any that contain sensitive or confidential information. Wachovia has chosen an implementation approach that can be used universally by any customer or partner with an email account and Web browser. It pulls customers to a secure (SSL) website to pick up their messages and documents, and can be branded for use by many different business units within Wachovia. The Message Center is tightly integrated into Wachovia´s IT infrastructure to leverage (rather than re-create) systems such as single sign-on/access management, LDAP, and Wachovia´s Subscription Alert system. While Wachovia is deploying this Message Center platform first for the Wholesale Banking division, they have architected this platform to support the secure messaging requirements of all of their business units.
“Tumbleweed works with many organizations in the financial services industry, but we have found Wachovia to be one of the most innovative and forward-looking of our customers,” said James P. Scullion, Tumbleweed CEO and Chairman. “It is particularly impressive that Wachovia has taken the communications challenges facing the banking industry today (phishing attacks, identity theft, data privacy breaches, etc.) and come up with a secure communications strategy that does the right thing for their customers and turns these issues into a competitive advantage for Wachovia. And they have done this in a way that makes it very easy for customers to use, and is transparent to employees within the bank — this is quite a rare feat for a secure communications solution.”
Wachovia Wins Customer Innovation Award at Tumbleweed WorldSecure User Conference
This past May, at Tumbleweed´s annual worldwide user conference, Wachovia was announced as the winner of the WorldSecure Customer Innovation Award for its Message Center deployment. The WorldSecure Customer Innovation Award is designed to recognize and honor breakthrough applications of Tumbleweed products and technologies.