Talisma Corporation, the leading provider of enterprise Customer Interaction Management (CIM) solutions, announced today both record revenues and record new customer acquisitions in 2005. With more than 130 new customers and an 80 percent growth in revenues, Talisma’s year-end results affirm its leadership in the CIM market and clearly demonstrate the company’s ability to plan, execute, and exceed market expectations.
In 2005, Talisma dramatically enhanced global sales, service, and development capabilities, and broadened distribution channels and geographic coverage to ensure continued growth. The company formed value-added partnerships and agreements in Austria, Benelux, Germany, Switzerland, Netherlands, Qatar, United Arab Emirates, China, Hong Kong, Japan, and New Zealand. Talisma also established offices in Los Angeles, California; Geneva, Switzerland; and Sydney, Australia to accommodate its global growth and better server its customers.
Among the customers to sign with Talisma in the final quarter of 2005, were Aviva, Blackspot Interactive, Confederation College, Essential Security Software, eOn UK, Florida Atlantic University, Hotcourses, ICICI Bank, London Drugs, SAIC, TXU Energy, University of Alabama, and Weleda.
“With Talisma’s Customer Interaction Management solution we have transformed our customer’s online experience and allowed associates to be more engaged in the selling process. As a result we’ve increased sales and boosted customer satisfaction” said Joseph Bruno, Director, Online Marketing, Pitney Bowes Direct.
”Talisma’s dramatic increase in new customers, partnerships, and geographies clearly demonstrates Talisma’s market leadership in the past fiscal year,” said Dan Vetras, CEO, Talisma Corporation. “We are very bullish about 2006, and look forward to an ever increasing number of companies turning to Talisma to fulfill their critical interaction management strategies. Our future has never looked brighter!”
Talisma CIM combines a variety of powerful Internet and traditional communication channels with integrated knowledge management and advanced reporting. Talisma CIM allows businesses to optimise support processes, increase customer satisfaction, and reduce costs. Talisma’s scaleable, secure and proven products are ideal for businesses that are looking to consistently deliver an exceptional customer experience and achieve a rapid return on investment.
Talisma is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase. Talisma´s global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, Siemens, Sony, Sprint, T-Mobile, and the U.S. Department of State. For more information, visit www.talisma.com