Stellar Information Systems Ltd. today revealed that about 97% of its customers were satisfied or extremely satisfied with their data recovery product performance. Stellar conducted a survey and the overall objective of the study was to gain a strong understanding of how well are the Stellar products performing in the minds of their customers. The results were tabulated and analyzed using standard statistical criteria and display 97% overall satisfaction rate.
Stellar conducted a customer satisfaction survey worldwide during the month of June. The survey was organized to gather inputs from customers about the issues that influence customer satisfaction. The report reveals that almost 97% of its customers have responded positively to its product performance. This report was generated based on the questionnaire, which is sent to the customers through email. The questionnaire consists of questions based on the topics, Product Recommendation, Post-purchase contact, and Product performance as advertised etc.
Some of the major findings included:
a. Over 93% of the respondents rated that the product performed as was advertised.
b. 80% of the respondents did not contact Stellar after purchasing the product, which is an indication of the product quality and performance. It reveals that the information provided through the website was appropriate for the customers who have little technical knowledge.
c. In addition, 97% of respondents said that they would recommend the Stellar product to a friend or neighbor. “We at Stellar have always believed that product quality and customer satisfaction go hand-in-hand. The goal of the study was to gain a deeper understanding of how well are our products performing in our customer´s minds.” said Sunil Chandna, CEO, Stellar Information. “We are overwhelmed with the positive response from our customer satisfaction survey. The result from the survey indicates the company´s commitment to maximize customer
This Customer feedback has directly influenced Stellar´s Development and Support process. The company is encouraged to deliver the best quality products and support through the website www.stellarinfo.com to its customers to reach 100% satisfaction. Sunil Chandna, CEO, Stellar Information stated, “Through a research like this, we are able to continue learning ways to serve our customers better and meet their most critical needs.”