NetworkStreaming has announced a new version of SupportDesk, the latest version of its appliance-based remote support software. With this release, NetworkStreaming is providing a host of new features designed to help its customers better comply with corporate governance and privacy regulations.
This release also includes overall performance enhancements for improved integration and customization, as well as support for Mac OS.
As the workplace becomes more distributed, IT departments are tasked with maintaining the same strict level of security and compliance – a difficult task given today’s Web-based office. SupportDesk 9.1 now features session recording, providing IT departments and call centers with an auditable log of exactly what did and did not happen within a session.
“Complying with corporate governance mandates is still a top priority for today’s enterprise IT departments. To that end, accountability and audit-ability are critical components that must be built into products to support today’s environment,” said Matt Healey, Senior Research Analyst for IDC. “Product features, such as session recording, that ensure the ability to audit transactions are critical in today’s world of compliance and regulations.”
In addition to its session recording features, SupportDesk 9.1 includes support for Mac OS. Tech support and call center professionals to quickly connect with a larger population of their employees and contractors. Other new features in SupportDesk 9.1 include:
LDAP Integration: This feature provides easier set up of administrator rights and allows IT to create group policies, set permissions, and control help desk professionals’ within their existing LDAP schema.
Logging and Reporting API: This feature allow IT users to extract support session data from the appliance to create custom reports or to populate existing help desk ticketing systems..
Customization: This capability allows organizations to personalize help sessions with logos, corporate messaging and branding. Additionally, customers can now customize questions for the exit survey to ensure user satisfaction.
SupportDesk 9.1 software is currently available at $1,695 per concurrent license.