LogLogic Extends Effectiveness of ITIL Best Practices for IT

By | September 20, 2006

LogLogic, the leader in log intelligence, today announced the release of a series of best practices – including documentation, reports and alerts centered on helping IT more effectively deploy and verify ITIL (IT Infrastructure Library) best practices.

By utilizing log data for ITIL, IT professionals can more effectively reduce implementation costs, automate ongoing services monitoring and measurement, and reduce the ongoing cost of implementing best practices. LogLogic is offering a simplified approach to deploying ITIL processes into IT infrastructure and working with ITIL-certified business partners to deliver innovative service management solutions.

Log data is a fingerprint of IT and user activity. Generated by infrastructure of all kinds, including applications, services, VPNs and networking devices, it is vital to managing and delivering IT services. LogLogic’s best practices include a Reference Guide, reports and alerts to: assess the current state of the IT services; monitor the state of the services as the ITSM processes are being implemented; measure the results of the implementations; and, validate that the results are meeting the goals established.

“Log management and intelligence acts as the foundation for implementation of the four core processes of the ITIL services delivery module and the four core processes of the ITIL services support module,” said Dominique Levin, vice president, product management, LogLogic. “Being able to measure and validate actual service levels and service utilization trends against log data is invaluable to CIOs who are increasingly finding their way into the boardroom to address business issues through information technology.”

IT service management is essential for organizations as they become increasingly dependent on technology to generate revenue, serve customers, and out-perform the competition. Log Management offers ITIL implementers a thorough and disciplined approach for global customers who are implementing ITIL-compatible service management in their organization by increasing control, visibility, governance and security.

LogLogic supports Service Level Management, Capacity Management, IT Service Continuity Management, Availability Management, Configuration Management, Change Management , Incident Management and Problem Management. LogLogic’s award-winning solutions aggregate high volumes of log data and offer comprehensive reporting, predictive alerts, fast search and drill-down capabilities essential to maintaining network health, while automating log data archives and providing more secure log data retention.

ITIL, the industry´s most widely accepted approach to IT service management, provides a cohesive set of best practices, drawn from the public and private sectors globally and is supported by field-tested implementation methodologies and assessment tools, certification and accredited training organizations.

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