Pegasystems (Nasdaq: PEGA – News), the leader in unified process and rules technology, today announced CompuCredit Corporation (Nasdaq: CCRT – News), a leading specialty finance company and 15th largest U.S. credit card issuer, has expanded its relationship with Pegasystems. CompuCredit has committed to use Pegasystems Business Process Management (BPM) solution for its call center network covering 1000 seats, and includes an investment in Pegasystems´ next generation SmartBPM(TM) suite.
John DeMonica, Sr. Vice President of Operations, CompuCredit commented, “Pegasystems enables us to meet our objective of delivering exceptional service to our customers in a cost-effective way.”
Robert Spencer, Managing Director, North American Sales, Pegasystems, said, “CompuCredit needed a deployment to support their customer service footprint. Pegasystems SmartBPM offers a single system, using a unified set of rules and processes, to ensure service quality and efficiency across multiple contact centers.”
Traditional Customer Relationship Management (CRM) solutions can inundate service representatives with data; however, they can lack the service delivery necessary for building customer loyalty and increasing market share. Financial service organizations in particular face increasing complexity with the desire to provide more personalized service levels across diversified channels and geographies, the responsibility to adhere to changing regulations, the opportunity to expand customer offerings and the challenge of integrating acquired companies. Pegasystems´ SmartBPM Suite and Customer Process Manager Framework gives organizations the tools they need to reuse common processes and policies across the organizations while specializing those that differ for each product, geography, customer or channel.